Player Safety · cc99 Platform

Responsible Gaming at cc99

At cc99, we believe that online gaming should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support needed to stay in control of their gaming activity at all times.

21+ Only
Deposit Limits
Self-Exclusion
Time-Out Tools
24/7 Support
Our Commitment

How cc99 Keeps You Safe

cc99 has built a comprehensive responsible gaming framework so that every player in Bangladesh can enjoy cricket betting, slots, and live casino games within healthy, self-defined boundaries.

Strict 21+ Age Verification
Every cc99 account goes through a mandatory age verification process at registration. No player under the age of 21 is permitted to open an account, make a deposit, or access any game on the cc99 platform. KYC document checks confirm age before full account access is granted.
Deposit Limit Controls
Set a daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳) directly from your cc99 account settings. Once a limit is active, the platform will automatically block any deposit that would exceed it. Reducing a limit takes effect immediately; increasing a limit requires a 48-hour cooling-off period before activation.
Self-Exclusion Programme
Players who feel they need a complete break can activate self-exclusion for a defined period — 1 month, 3 months, 6 months, 12 months, or permanently. During a self-exclusion period, login access is suspended, all marketing communications are halted, and the account cannot be reopened until the chosen period has fully elapsed.
Session Time-Out Feature
Taking a short break is quick and easy. Use the Time-Out tool to pause your cc99 account for 24 hours, 48 hours, or 7 days without triggering a full self-exclusion. Time-outs take effect immediately and cannot be reversed once activated. This feature is ideal when you need a brief pause to reassess your gaming habits.
Wager and Loss Limit Tools
Beyond deposit limits, cc99 allows members to set maximum single-session wager limits and daily loss limits in BDT. These controls are designed to keep individual gaming sessions within a budget that you define in advance — before any financial or emotional pressure influences your decisions in the moment.
Reality Check Reminders
Enable reality check notifications to receive an in-session alert at a time interval you choose — every 30, 60, or 90 minutes. Each alert shows your net session outcome in ৳ and the total time you have been logged in, giving you a clear, honest snapshot of your current gaming session before you decide whether to continue.
Know the Signs

Recognising Problem Gambling

Gambling is meant to be a fun, recreational activity. For most cc99 players in Bangladesh, it stays that way. However, for a small number of people, gambling can shift from a leisure activity into a compulsive pattern that causes genuine harm. Being able to recognise the early warning signs — in yourself or someone close to you — is the first and most important step toward getting help.

If any of these apply to you, seek help today

The signs below do not constitute a clinical diagnosis, but if several of them resonate with your experience, we strongly encourage you to reach out to cc99 support or a professional counselling service without delay.

Problem gambling affects people of all backgrounds and income levels. It is a recognised behavioural health condition — not a character flaw — and effective support is available. You do not need to reach a crisis point before asking for help.
  • Spending more money on gambling than you originally planned or can comfortably afford to lose.
  • Feeling an overwhelming urge to chase losses by placing further bets after a losing session.
  • Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.
  • Neglecting work, studies, family responsibilities, or personal health in order to spend more time gambling.
  • Feeling irritable, anxious, or restless when you try to reduce or stop gambling.
  • Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
  • Using gambling as a way to escape stress, depression, loneliness, or personal problems rather than as a form of entertainment.
  • Making repeated unsuccessful efforts to cut back, control, or stop gambling on your own.
  • Continuing to gamble even after it has caused significant financial hardship or damaged important personal relationships.
  • Needing to bet increasingly larger amounts of money to feel the same level of excitement or satisfaction.
Player Protection

Your Protection Tools at cc99

All responsible gaming tools described below are available free of charge to every registered cc99 member. They can be activated instantly through your account settings or by contacting our 24/7 support team.

TOOL 01
Deposit Limits
Set a hard cap on how much you can deposit into your cc99 account per day, per week, or per month in BDT. The platform enforces these limits automatically. Reductions apply instantly; increases carry a mandatory 48-hour waiting period to prevent impulsive decisions.
TOOL 02
Time-Out Pause
Pause your cc99 account for a short period — 24 hours, 48 hours, or 7 days — with a single click. The time-out takes effect immediately and cannot be cancelled mid-period. Your account data and balance are fully preserved and accessible again when the time-out expires.
TOOL 03
Self-Exclusion
For members who need a longer break, self-exclusion locks your account for 1, 3, 6, or 12 months — or permanently. During this period, all marketing emails are blocked and re-registration attempts are declined. Permanent exclusions are irreversible and treated with the highest priority by our compliance team.
TOOL 04
Reality Check Alerts
Enable timed session alerts that display your cumulative session time and net BDT result at intervals you choose (30, 60, or 90 minutes). These prompts appear mid-session without interrupting gameplay and give you a factual picture of your current gaming activity to support informed decision-making.
Example — Deposit Limit Dashboard

The visual below represents how your cc99 deposit limit dashboard displays your current spending against the limits you have set. Staying within the green zone keeps gaming enjoyable and financially safe.

Daily Limit Used৳1,200 / ৳2,000
Weekly Limit Used৳4,800 / ৳10,000
Monthly Limit Used৳9,500 / ৳30,000

* Figures above are illustrative only. Your actual limits and usage are shown in your cc99 account settings panel.

Step-by-Step

How to Activate Responsible Gaming Controls

All responsible gaming tools on cc99 are designed to be straightforward to activate — no lengthy forms or waiting periods for protective measures. Follow the steps below or contact our 24/7 support team for guided assistance.

Protective actions (reducing a limit, activating time-out, or requesting self-exclusion) are all processed immediately. cc99 does not apply any delay or cooling-off period to requests that make your account more restrictive — only to requests that would increase a limit or lift a restriction.
If at any point you feel unable to wait or need immediate help, please contact cc99 support via live chat 24/7. Our team will apply the restriction to your account in real time on your behalf.
1
Log In to Your cc99 Account
Visit cc99.io and log in using your registered mobile number or email address and password. If you cannot log in due to a forgotten password, use the account recovery option on the login page.
2
Navigate to Account Settings
Once logged in, select your profile icon in the top-right corner of the platform and click "Account Settings" from the dropdown menu to access your full account management panel.
3
Open the Responsible Gaming Section
Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available player protection tools: deposit limits, wager limits, loss limits, reality check settings, time-out, and self-exclusion options.
4
Choose and Configure Your Tool
Select the tool you wish to activate. For deposit or wager limits, enter your desired BDT amount and the applicable period (daily / weekly / monthly). For time-out or self-exclusion, select your preferred duration from the available options.
5
Confirm and Activate
Review your selection and click "Confirm". You will receive an on-screen confirmation and an email to your registered address. Protective restrictions take effect immediately. A confirmation message will also appear in your cc99 account notification centre.
6
Contact Support if You Need Help
If you encounter any difficulty activating a responsible gaming tool, or if you need immediate account restriction, contact the cc99 support team via live chat at any time. Our team is available 24/7, with peak staffing from 8 AM to Midnight Bangladesh Standard Time (BST, UTC+6).
Age Policy

21+ Age Restriction — No Exceptions

cc99 strictly enforces a minimum age of 21 years for all players on the platform. This age restriction applies to all account registrations, deposits, withdrawals, and gaming activity — without any exceptions. Bangladesh-specific legal and ethical considerations regarding adult online gaming underpin this policy.

All new members are required to complete identity verification (KYC) before they can make a first deposit. This process includes submission of a government-issued National Identity Card (NID), passport, or driving licence. Accounts that cannot verify the member's age as 21 or above will be permanently closed, and any deposited funds will be returned to the original payment source — whether bKash, Nagad, Rocket, or Upay.

For Adults Aged 21 and Above Only
Parent or guardian? If you believe a minor has registered or is using a cc99 account, please contact [email protected] immediately. cc99 will suspend the account, investigate, and return any deposited funds to the source payment method without delay.
Minor Protection Measures
  • Mandatory NID / passport / driving licence verification before first deposit is processed.
  • Automated date-of-birth validation during account registration — any declared age below 21 is rejected instantly.
  • Manual KYC review by cc99 compliance staff for all accounts flagged as potentially underage.
  • Immediate account suspension and fund return procedure for confirmed underage accounts.
  • All marketing communications include a prominent 21+ notice and are targeted only at verified adult audiences.
  • Parental control software compatibility — cc99 recommends household filtering tools such as Net Nanny or Kaspersky Safe Kids for families who share devices.
  • Zero tolerance policy: any cc99 staff member found to have knowingly facilitated underage access faces immediate termination and referral to relevant authorities.
Getting Help

Support Resources for Problem Gambling

If you or someone you know is struggling with gambling-related harm, reaching out for help is the right move. cc99 encourages all players to seek professional support whenever gaming stops being enjoyable. The following resources are available for members in Bangladesh.

cc99 Internal Support

Our responsible gaming support team is a dedicated part of the cc99 customer service operation. They are trained to handle sensitive conversations about problem gambling with empathy and without judgement. You can reach them at any time through the following channels:

24/7 Live Chat
Available directly on the cc99 platform at all hours. Peak staffing: 8 AM – Midnight BST.
Email Support
[email protected] — please include "Responsible Gaming" in your subject line. Responses within 2 business hours during peak times.
Immediate Account Restriction
Ask any support agent to apply an immediate account restriction on your behalf. This requires no paperwork and takes effect within minutes of your request.
Healthy Gaming Guidelines

Whether you are a new cc99 member or a long-time player, following these guidelines will help ensure that gaming on cc99 always remains a positive experience rather than a source of stress.

  • Set a strict entertainment budget in BDT before every gaming session and stop when it is reached — regardless of whether you are winning or losing.
  • Never gamble with money set aside for essential expenses such as rent, food, utilities, or family needs.
  • Treat every bet as the cost of entertainment, not as a reliable income source or investment strategy.
  • Take regular breaks during gaming sessions. Use cc99's reality check alerts to prompt scheduled pauses.
  • Avoid gambling when you are feeling emotionally stressed, anxious, depressed, or under the influence of alcohol.
  • Keep gaming as one of many leisure activities in your life — maintain balance with family time, social activities, and hobbies.
Play Responsibly

Enjoy cc99 — Within Your Own Limits

Ready to enjoy cricket betting, slots, and live casino games the right way? cc99 gives every Bangladeshi player the tools to stay in control. Log in to your account to set your limits, or explore our games and read our FAQ to learn more. For players aged 21 and above only.

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